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Support
Product Support, Training,
and Education
Need help?
Call our Help Desk at 503-963-3535 or visit us online here.
Kavi Help Desk
Administrators work directly with Kavi staff via email and web tickets.
Training Videos
Video training tutorials for administrators, group chairs, and end users.
Kavi Support Policy
Kavi's service, maintenance and support policies.
Kavi's Technical Support Team is the primary point of contact for all technical support requests.Each time you contact us, you will reach an expert committed to helping you resolve your issue. We pride ourselves on providing our customers with helpful, timely service.We offer support from your initial engagement through the application deployment process, and continue with ongoing training and education for your team to get the most from our tools. |
Support Hours:
Monday - Friday For updates, new forum posts, and notices of upcoming maintenance, subscribe to our Kavi Support Mailing List. Or follow @KaviSupport on Twitter! |
The following policies linked below outline specific services, priorities, and responsibilities aimed at better defining our working relationship, and is subject to modification at any time in response to changes in Kavi services and support needs. We will send out notifications to current customers when we make substantive revisions (via the Kavi Support mailing list) to any of the Policies below - in addition, you should always feel free to contact your Account Manager should you have questions or need clarifications.
Kavi also provides System Availability updates as well for our customers.
Policies
- Application and Platform Policies
- Kavi Support
It is important to note that our Support Policies apply to Application Support for our own suite of applications, and do not apply to other Technical Services offerings. If the problem or request concerns third-party software or services, we will suggest other avenues of support.