Services & Support
Kavi offers extensive services and support to customers. New users receive thorough training and our support web site has extensive documentation and materials.
Support
Kavi frees you from the operational challenges of managing a standards organization, simplifying administration and IT headaches. The ability to grow and adapt as technologies evolve is part of the Kavi mission, and is a part of providing the reliability our customers expect.
Kavi provides:
- Comprehensive training to ensure that users are comfortable with the system and can take full advantage of its functionality
- Technical support from the Kavi Application Support Team, available via a support website, where you can create requests, track request resolutions, and see other requests from within your organization. The Kavi Application Support Team is dedicated to providing timely support, expert consultation, and the right solutions to ensure your organization's continued success
- Software enhancements reflecting our ongoing development process and user requests, provided automatically under our “software-as-a-service” delivery model
- Scalability with the technological capacity to quickly and seamlessly handle almost unlimited membership growth
Kavi Support Service Levels
Complete details on Kavi Support processes, timeframes, priority levels and contact information are available online and in .pdf format.
Training
Kavi offers training by web conferencing to users. Outside of these personalized sessions, our training program also includes online tutorials, available at any time. We regularly update our tutorials; visit the current library on our training page (link opens in new window). Videos are available for administrators, chairs, and end users.