Services & Support
Kavi offers extensive services and support to customers. New users receive thorough training and our support web site has extensive documentation and materials.
Support
Kavi frees you from the operational challenges of managing a standards organization and of managing the system that manages your organization. That means ensuring we provide the reliability you expect and the ability to grow and adapt as technologies evolve and your organization grows.
Kavi provides:
- Comprehensive training to ensure that users are comfortable with the system and can take full advantage of its functionality
- Technical support via the Kavi Customer Care Team, available via an all-new support website, where you can create requests, track request resolutions, and see other requests from within your organization. The Kavi Customer Care Team is dedicated to providing timely support, expert consultation, and the right solutions the first time to ensure your organization's continued success
- Ongoing software enhancements reflecting our ongoing development process and user requests, provided automatically under our “software-as-a-service” delivery model
- Scalability with the technological capacity to quickly and seamlessly handle almost unlimited membership growth
Training
Kavi offers training by web conferencing to users. Outside of these personalized sessions, our training program also provides online videos available at any time. These videos are updated regularly and can be found on our training page (link opens in new window). Videos are available for administrators, chairs, and end users.